Heuristic Digital Prescriptions
The primary users are GPs, who often juggle multiple tasks and a busy schedule. The prescriptions are designed to provide actionable insights for patients while helping reduce GPs’ workload.
Initial Prescription
Business Requirement
Creating a web system called 'Information Prescription' that allows GPs and specialists to create online prescriptions for stroke patients or their guardians.
Design Challenges
- Challenge 1
- GPs often work in a very hectic environment with multitasking and many responsibilities.
- Challenge 2
- Unfamiliarity with the new system could hinder GPs from using it or smooth onboarding.
Design Deliverables
- A solution that minimizes friction during the onboarding process
- A solution that allows GPs to easily trace back their actions and orient themselves, even after breaks
- An intuitive design that reflects users' mental models and adheres to usability heuristics
Given the challenges mentioned above, the wireframes were created with the smooth onboarding experience in mind for GPs as well as the business's success. Each touchpoint clearly informs what the goal is to GPs and their visual cues on each touchpoint focus on clear and concise communication. In order to minimize any human errors both from external and internal factors, it was designed for easier error prevention and fix by providing ways to modify or check previous choices.
Design Outcome
After the initial success of this prescription design system, it inspired the business to scale the concept for a broader global audience.
- Scalable Design
- This intuitive prescription design was so successful for smoother onboarding that it convinced the business stakeholders to scale their idea.
- Good design drives business
- I made business ideas tangible and impactful directly for GPs and the business and indirectly for patients.
Advanced Prescription
Business Requirement
The stroke-specific prescription system was expanded into a general prescription system that will be embedded into the current work flow, transitioning the in-person process to an online platform.
Design Challenges
- Complexity
- As the business ideas expanded, there was a design concern about how to simplify the solution without forcing GPs to learn a new system. The new system should provide a consistent and well-balanced look and feel compared to the existing one.
Design Deliverables
- A solution to reduce trivial and repetitive tasks using pre-existing templates and shortcuts
- A solution that benefits from a centralized database system for doctors
- A consistent and intuitive design that enables busy doctors to quickly learn the system and locate components efficiently
Since this prescription system covers a wide range of symptoms, adding search functionality or a 'most frequently searched' option would help GPs find what they need more quickly and efficiently.
Design Outcome
The system was intended to scale globally after initial success, with features like search and frequently used options to boost efficiency. The design reflects a user- as well as business-centred approach, ready for further testing and refinement.